Landscape Coordinator
Back to Nature Landscaping Back to Nature Landscaping Blacksburg, VA Blacksburg, VA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year 8 days ago 8 days ago 8 days ago Landscape Construction Coordinator at Back to Nature Landscaping & Construction About You You are a master of administrative support duties, such as calendar management, ordering materials, creating job packets and supporting the sales staff.
You are a pro at scheduling and routing, with a keen eye for details, and you excel in a position where you help people stay organized.
You're a stickler for making sure data entry is done correctly every time.
You have seen the good, the bad and the ugly of customer service and you want to work at an organization where you can make a difference to clients.
You recognize that how you serve customers is critical to preserving the reputation of the company.
You pride yourself on your commitment to accuracy, the top-notch care you provide to customers and your ability to keep things running smoothly behind the scenes.
You possess the confidence and skill to navigate awkward and uncomfortable conversations with clients, addressing concerns with empathy and professionalism.
You know how to listen to understand, and you can properly prioritize customer service, administrative work and urgent company needs.
You get fulfillment from helping to make a sale, knowing that you have successfully educated the customer about a needed service while supporting the company.
You're a true people person- you get your energy from speaking to customers and spending time with coworkers.
When you have an idea or a problem, you speak up and offer a solution, rather than hoping someone else will bring up the issue.
You know how to create accountability in a fair and professional manner.
You aren't afraid to have a difficult conversation when someone has gotten behind or off track.
You like a busy work environment.
When things are slow, you find projects and tasks to accomplish, because you don't like to sit still.
Pay rate:
$50-60k per year, based on experience Landscape Construction Coordinator Benefits Paid Time Off Health insurance (medical, dental and vision) Employer-paid access to Direct Primary Care, which provides holistic outpatient care Retirement plan with 3% match Life insurance & disability insurance at group rate (employee paid) $100 Boot Allowance after 1 year of employment Profit Sharing $1,000 Employee Referral Program Free company uniforms and company-provided tools, equipment & PPE Phone reimbursement ($40 monthly) Company events, employee awards and Open Book Management Meetings with catering provided About Us At Back to Nature Landscaping, we are dedicated to crafting breathtaking outdoor spaces that inspire and transform.
With our passion for creating extraordinary landscapes, we have established ourselves as industry leaders known for our meticulous attention to detail and unwavering commitment to excellence.
As a member of our team, you will be part of an organization that values The Human Element.
We believe that landscapes have the power to enhance the human experience, and we strive to create outdoor environments that evoke emotions, foster connection, and promote well-being.
By embracing this core value, we create a supportive and collaborative work environment where your unique skills and contributions are valued and celebrated.
Please see our website for more details:
Landscape Construction Coordinator Expectations You'll be the person making sure that the customer is happy all the way from the initial call to job completion- this means continually following up with the client to get feedback, keep them in the loop and ensure they are satisfied.
Your mission will be to support the sales team administratively, so that they can focus on building relationships with clients to enable the business to grow.
We will look to you to have systems that ensure the sales team is following up leads, communicating proactively with clients and updating information in the CRM.
When there are issues or complaints from clients, you will need to create accountability for the sales team.
You will be responsible for scheduling and calendar management for the Sales Team, in order to keep them organized and focused.
Most of your day will be focused on our Landscape Install division, which provides decking, hardscaping, install of trees and shrubs, and patios.
You'll be collaborating with the Maintenance Director to provide stellar customer service.
You actively listen to clients and are able to sell them additional services based on their specific needs or issues- even when they don't quite know what they need.
You'll be responsible for proactively notifying clients of upcoming services on the schedule and educating them about everything we offer.
You'll assist with the contract renewal process each year, ensuring customers have an excellent experience and explaining the ins and outs of what they're getting.
You'll be the main point of contact for our Sales Team, giving them all the important details they need to be successful every day.
You'll be preparing job packets for new jobs, notifying clients of work start dates and ordering and staging materials for projects.
After projects, you'll be following up with clients to make sure they're satisfied with completed services and encouraging them to provide online reviews.
You'll be responsible for basic bookkeeping such as:
timecards for the crews, entering receipts, sending out invoices for install jobs and collecting payments on a regular basis.
You'll maintain office supplies inventory and kitchenette items, help schedule company events, and plan celebrations for team member anniversaries, birthdays and other important milestones.
Landscape Construction Coordinator Coordinator Experience We're flexible on the number of years of previous experience for this role.
We highly favor talent and interest.
Some candidates may see this list and feel discouraged because they don't match all the items.
Please apply anyway:
there's a good chance you're more wonderful than you think you are.
Scheduling or Calendar Management experience Receptionist, call center, or customer service experience Sales experience Administrative support experience Experience with Quickbooks or similar bookkeeping software Experience with Excel or Google Sheets Experience using a CRM (LMN a plus!) Experience in the landscaping or building construction industries is a plus HR experience, or experience with hiring, onboarding and offboarding, is a plus! How To Apply:
Click the Apply Now button Tell me about a time that a customer called and complained to you on the phone.
What was the complaint and how did you address it? Include your resume If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.
Administrative Assistant Executive Assistant Building Construction Coordinator Project Manager Project Coordinator Landscape Coordinator Grounds Maintenance Coordinator Landscape Operations Manager Horticulture Maintenance Supervisor Landscape Services Director Groundskeeping Manager Landscape Maintenance Team Lead Outdoor Property Maintenance Director Parks and Gardens Maintenance Manager Landscape Facility Manager Green Space Maintenance Supervisor Grounds Management Coordinator Estate Landscape Maintenance Director Landscaping Scheduler Event Coordinator Catering Coordinator Customer Service Assistant Customer Service Coordinator Administrative Assistant Scheduling Coordinator Home Delivery Coordinator Dispatcher Customer Care Specialist Property Manager Leasing Manager Lowe's Home Depot Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) 3% Match Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
Tell me about a time that one of your crews (or employees) was consistently falling behind schedule, resulting in customer dissatisfaction and delays.
What did you do?
Experience:
Service Scheduling, Logistics, or Dispatching:
3 years (Preferred) Receptionist, call center, or customer service:
3 years (Preferred) Management or supervisory:
1 year (Preferred) Sales:
3 years (Preferred) HR duties, including employee relations & terminations:
3 years (Preferred) Administrative support:
3 years (Preferred) Quickbooks or other bookkeeping software:
3 years (Preferred) Excel or Google Sheets:
3 years (Preferred) CRM:
2 years (Preferred) Marketing:
2 years (Preferred) Ability to Commute:
Blacksburg, VA 24060 (Preferred) Ability to Relocate:
Blacksburg, VA 24060:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
You are a pro at scheduling and routing, with a keen eye for details, and you excel in a position where you help people stay organized.
You're a stickler for making sure data entry is done correctly every time.
You have seen the good, the bad and the ugly of customer service and you want to work at an organization where you can make a difference to clients.
You recognize that how you serve customers is critical to preserving the reputation of the company.
You pride yourself on your commitment to accuracy, the top-notch care you provide to customers and your ability to keep things running smoothly behind the scenes.
You possess the confidence and skill to navigate awkward and uncomfortable conversations with clients, addressing concerns with empathy and professionalism.
You know how to listen to understand, and you can properly prioritize customer service, administrative work and urgent company needs.
You get fulfillment from helping to make a sale, knowing that you have successfully educated the customer about a needed service while supporting the company.
You're a true people person- you get your energy from speaking to customers and spending time with coworkers.
When you have an idea or a problem, you speak up and offer a solution, rather than hoping someone else will bring up the issue.
You know how to create accountability in a fair and professional manner.
You aren't afraid to have a difficult conversation when someone has gotten behind or off track.
You like a busy work environment.
When things are slow, you find projects and tasks to accomplish, because you don't like to sit still.
Pay rate:
$50-60k per year, based on experience Landscape Construction Coordinator Benefits Paid Time Off Health insurance (medical, dental and vision) Employer-paid access to Direct Primary Care, which provides holistic outpatient care Retirement plan with 3% match Life insurance & disability insurance at group rate (employee paid) $100 Boot Allowance after 1 year of employment Profit Sharing $1,000 Employee Referral Program Free company uniforms and company-provided tools, equipment & PPE Phone reimbursement ($40 monthly) Company events, employee awards and Open Book Management Meetings with catering provided About Us At Back to Nature Landscaping, we are dedicated to crafting breathtaking outdoor spaces that inspire and transform.
With our passion for creating extraordinary landscapes, we have established ourselves as industry leaders known for our meticulous attention to detail and unwavering commitment to excellence.
As a member of our team, you will be part of an organization that values The Human Element.
We believe that landscapes have the power to enhance the human experience, and we strive to create outdoor environments that evoke emotions, foster connection, and promote well-being.
By embracing this core value, we create a supportive and collaborative work environment where your unique skills and contributions are valued and celebrated.
Please see our website for more details:
Landscape Construction Coordinator Expectations You'll be the person making sure that the customer is happy all the way from the initial call to job completion- this means continually following up with the client to get feedback, keep them in the loop and ensure they are satisfied.
Your mission will be to support the sales team administratively, so that they can focus on building relationships with clients to enable the business to grow.
We will look to you to have systems that ensure the sales team is following up leads, communicating proactively with clients and updating information in the CRM.
When there are issues or complaints from clients, you will need to create accountability for the sales team.
You will be responsible for scheduling and calendar management for the Sales Team, in order to keep them organized and focused.
Most of your day will be focused on our Landscape Install division, which provides decking, hardscaping, install of trees and shrubs, and patios.
You'll be collaborating with the Maintenance Director to provide stellar customer service.
You actively listen to clients and are able to sell them additional services based on their specific needs or issues- even when they don't quite know what they need.
You'll be responsible for proactively notifying clients of upcoming services on the schedule and educating them about everything we offer.
You'll assist with the contract renewal process each year, ensuring customers have an excellent experience and explaining the ins and outs of what they're getting.
You'll be the main point of contact for our Sales Team, giving them all the important details they need to be successful every day.
You'll be preparing job packets for new jobs, notifying clients of work start dates and ordering and staging materials for projects.
After projects, you'll be following up with clients to make sure they're satisfied with completed services and encouraging them to provide online reviews.
You'll be responsible for basic bookkeeping such as:
timecards for the crews, entering receipts, sending out invoices for install jobs and collecting payments on a regular basis.
You'll maintain office supplies inventory and kitchenette items, help schedule company events, and plan celebrations for team member anniversaries, birthdays and other important milestones.
Landscape Construction Coordinator Coordinator Experience We're flexible on the number of years of previous experience for this role.
We highly favor talent and interest.
Some candidates may see this list and feel discouraged because they don't match all the items.
Please apply anyway:
there's a good chance you're more wonderful than you think you are.
Scheduling or Calendar Management experience Receptionist, call center, or customer service experience Sales experience Administrative support experience Experience with Quickbooks or similar bookkeeping software Experience with Excel or Google Sheets Experience using a CRM (LMN a plus!) Experience in the landscaping or building construction industries is a plus HR experience, or experience with hiring, onboarding and offboarding, is a plus! How To Apply:
Click the Apply Now button Tell me about a time that a customer called and complained to you on the phone.
What was the complaint and how did you address it? Include your resume If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.
Administrative Assistant Executive Assistant Building Construction Coordinator Project Manager Project Coordinator Landscape Coordinator Grounds Maintenance Coordinator Landscape Operations Manager Horticulture Maintenance Supervisor Landscape Services Director Groundskeeping Manager Landscape Maintenance Team Lead Outdoor Property Maintenance Director Parks and Gardens Maintenance Manager Landscape Facility Manager Green Space Maintenance Supervisor Grounds Management Coordinator Estate Landscape Maintenance Director Landscaping Scheduler Event Coordinator Catering Coordinator Customer Service Assistant Customer Service Coordinator Administrative Assistant Scheduling Coordinator Home Delivery Coordinator Dispatcher Customer Care Specialist Property Manager Leasing Manager Lowe's Home Depot Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) 3% Match Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Application Question(s):
Tell me about a time that one of your crews (or employees) was consistently falling behind schedule, resulting in customer dissatisfaction and delays.
What did you do?
Experience:
Service Scheduling, Logistics, or Dispatching:
3 years (Preferred) Receptionist, call center, or customer service:
3 years (Preferred) Management or supervisory:
1 year (Preferred) Sales:
3 years (Preferred) HR duties, including employee relations & terminations:
3 years (Preferred) Administrative support:
3 years (Preferred) Quickbooks or other bookkeeping software:
3 years (Preferred) Excel or Google Sheets:
3 years (Preferred) CRM:
2 years (Preferred) Marketing:
2 years (Preferred) Ability to Commute:
Blacksburg, VA 24060 (Preferred) Ability to Relocate:
Blacksburg, VA 24060:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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