Customer Supply Chain Specialist
Blacksburg, VA Blacksburg, VA Full-time Full-time Estimated:
$52.
3K - $66.
2K a year Estimated:
$52.
3K - $66.
2K a year 13 days ago 13 days ago 13 days ago Division Information Spectrum Brands Global Pet Care Division has distribution, manufacturing and sales offices throughout the US and across the globe.
Owners of dogs, cats, birds, small animals, fish and reptiles rely on our brands for exceptional value and trusted results.
Our industry-leading brands include Tetra , Instant Ocean , Marineland , 8-in-1 , Dingo , FURminator , Nature's Miracle , GloFish , DreamBone and SmartBones .
Job Summary The Customer Supply Chain Specialist position is expected to develop and maintain strong business relationships with both internal and external customers.
The Account Specialist specializes in problem resolutions that, quickly identify delayed orders, facilitate resolution, and maximize the customer's experience for world class service.
This role works to foster a unified, integrated team environment among all division groups including Sales, Distribution, Transportation, Operations, Supply Chain, Finance, Credit, Trade Compliance, Regulatory and Offshore/back office teams.
This role may handle a diverse customer base, including domestic, international, and inter-company.
Primary Duties & Responsibilities Manages the order fulfillment process, which may include all activities from order booking to complete delivery of product, as well as monitoring and mentoring Offshore Team members and activities related to the assigned customer base Manages the general sales order process, which may include direct customer interface, problem resolution, analyzing, reporting, container bookings, customs documentation, etc.
Ensures purchase order details are reviewed, updated and maintained until the order is closed Assess purchase order history to help ensure customer deliverables are met and our financial forecasts are accurate (including placed orders and backlog orders) Analyze customer return requests and obtain required approvals; identify time critical situations and take appropriate action based on financial elements (return freight, distance from DC, product value, etc); process return orders to completion, which may include arranging pick-up from the customer's location Builds and maintain strong working relationships with customers, internal and external operations, and peripheral teams Communicates regularly with Sales team & support staff to ensure timely product delivery and prioritize shipping activities Act as liaison with Sales, Distribution, and Supply Chain across multiple shipping and contact locations Participates in key customer meetings regularly Communicates delivery status and issues with the customer Manages expedited deliveries and conducts needed follow-up to assure customer satisfaction Responsible for compliance with all Sarbanes-Oxley (SOX) requirements and processes Utilize SAP/QAD system, EDI interfaces, and other programs as necessary to provide maximum efficiency and automation of fulfillment processes, including:
table set-up for timeliness and effectiveness, data analysis, and customer compliance requirements Identify and implement actions to achieve efficiencies in daily processes Ensure plan objectives are met on customer compliance, service level, including achieving quality, quantity and accuracy metrics Participates in strategic project initiatives as a contributing project team member Identifies issues or trends; analyzes issues and proposes resolutions; escalates issues appropriately and timely Performs other duties as assigned Education and Experience Profile Any combination of:
Associates degree in Business or related field required.
Bachelor's degree preferred.
Minimum 1-3 years of experience in a business/office environment with focus on Consumer Packaged Goods preferred.
5
years of experience in lieu of degree will be accepted.
SAP/QAD experience a plus Order Management experience preferred Supply chain experience a plus Required Skills Customer focused and action oriented Ability to excel in a fast-paced, dynamic work environment.
Ability to manage complex situations Ability to work primarily in Eastern Time Zone, but does require flexibility, as needed, to support a global business.
Situational adaptability Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Accomplished user of Microsoft Office (Excel and Word).
Ability to multi-task and adapt to change Demonstrated professionalism and dependability Demonstrated collaboration and negotiating skills Work Environment Working conditions are normal for an office environment.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.
#LI-TB #LI-REMOTE Job Reference:
US18330.
Estimated Salary: $20 to $28 per hour based on qualifications.
$52.
3K - $66.
2K a year Estimated:
$52.
3K - $66.
2K a year 13 days ago 13 days ago 13 days ago Division Information Spectrum Brands Global Pet Care Division has distribution, manufacturing and sales offices throughout the US and across the globe.
Owners of dogs, cats, birds, small animals, fish and reptiles rely on our brands for exceptional value and trusted results.
Our industry-leading brands include Tetra , Instant Ocean , Marineland , 8-in-1 , Dingo , FURminator , Nature's Miracle , GloFish , DreamBone and SmartBones .
Job Summary The Customer Supply Chain Specialist position is expected to develop and maintain strong business relationships with both internal and external customers.
The Account Specialist specializes in problem resolutions that, quickly identify delayed orders, facilitate resolution, and maximize the customer's experience for world class service.
This role works to foster a unified, integrated team environment among all division groups including Sales, Distribution, Transportation, Operations, Supply Chain, Finance, Credit, Trade Compliance, Regulatory and Offshore/back office teams.
This role may handle a diverse customer base, including domestic, international, and inter-company.
Primary Duties & Responsibilities Manages the order fulfillment process, which may include all activities from order booking to complete delivery of product, as well as monitoring and mentoring Offshore Team members and activities related to the assigned customer base Manages the general sales order process, which may include direct customer interface, problem resolution, analyzing, reporting, container bookings, customs documentation, etc.
Ensures purchase order details are reviewed, updated and maintained until the order is closed Assess purchase order history to help ensure customer deliverables are met and our financial forecasts are accurate (including placed orders and backlog orders) Analyze customer return requests and obtain required approvals; identify time critical situations and take appropriate action based on financial elements (return freight, distance from DC, product value, etc); process return orders to completion, which may include arranging pick-up from the customer's location Builds and maintain strong working relationships with customers, internal and external operations, and peripheral teams Communicates regularly with Sales team & support staff to ensure timely product delivery and prioritize shipping activities Act as liaison with Sales, Distribution, and Supply Chain across multiple shipping and contact locations Participates in key customer meetings regularly Communicates delivery status and issues with the customer Manages expedited deliveries and conducts needed follow-up to assure customer satisfaction Responsible for compliance with all Sarbanes-Oxley (SOX) requirements and processes Utilize SAP/QAD system, EDI interfaces, and other programs as necessary to provide maximum efficiency and automation of fulfillment processes, including:
table set-up for timeliness and effectiveness, data analysis, and customer compliance requirements Identify and implement actions to achieve efficiencies in daily processes Ensure plan objectives are met on customer compliance, service level, including achieving quality, quantity and accuracy metrics Participates in strategic project initiatives as a contributing project team member Identifies issues or trends; analyzes issues and proposes resolutions; escalates issues appropriately and timely Performs other duties as assigned Education and Experience Profile Any combination of:
Associates degree in Business or related field required.
Bachelor's degree preferred.
Minimum 1-3 years of experience in a business/office environment with focus on Consumer Packaged Goods preferred.
5
years of experience in lieu of degree will be accepted.
SAP/QAD experience a plus Order Management experience preferred Supply chain experience a plus Required Skills Customer focused and action oriented Ability to excel in a fast-paced, dynamic work environment.
Ability to manage complex situations Ability to work primarily in Eastern Time Zone, but does require flexibility, as needed, to support a global business.
Situational adaptability Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Accomplished user of Microsoft Office (Excel and Word).
Ability to multi-task and adapt to change Demonstrated professionalism and dependability Demonstrated collaboration and negotiating skills Work Environment Working conditions are normal for an office environment.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.
#LI-TB #LI-REMOTE Job Reference:
US18330.
Estimated Salary: $20 to $28 per hour based on qualifications.
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